KONTRACKS
How can we help?
Kontracks supports its Customers directly. Whether you need product help, want to report a bug, are dealing with a billing question, or have discovered a security issue, every channel below is monitored by a real person.
Get help
General questions
For questions about how to use Kontracks, configuration help, integration troubleshooting, or anything else day-to-day.
Inside the application
When you're signed in to Kontracks, click the question-mark icon in the upper-right corner to start a support conversation. We respond there during business hours and via email outside business hours.
Service health
Subscribe to incident notifications and real-time service health. We post updates at least every sixty minutes during active incidents.
Specialized channels
Billing & subscriptions
Invoice questions, plan changes, refund requests, SLA service-credit claims, and cancellation requests.
Vulnerability disclosure
If you have discovered a security vulnerability, please report it confidentially. We commit to acknowledging your report within 2 business days and to a safe-harbor for good-faith research.
Privacy & data subject requests
To exercise your rights under the GDPR, UK GDPR, CCPA, or any other data-protection law, or to ask a question about how Kontracks handles personal data.
Report platform abuse
If you have received an unwanted message you believe was sent from a Kontracks-powered account, or have other concerns about how the platform is being used.
Copyright infringement
Notifications of claimed copyright infringement under 17 U.S.C. § 512 should be addressed to our Designated Agent.
Accessibility feedback
Report an accessibility barrier, request an alternative format, or share feedback on our WCAG 2.1 AA conformance.
Legal & carrier compliance
Service of legal process, regulator inquiries, carrier audit responses, vendor due-diligence questionnaires, and contract negotiation.
Press & partnerships
Media inquiries, analyst briefings, integration partnerships, and reseller programs.
Help us help you
When you contact support, including the following information makes us much faster:
- The email address you use to sign in to Kontracks (or your tenant ID, visible in Settings → Account);
- A short description of what you were trying to do;
- What you expected to happen and what actually happened;
- The URL of the page where the issue occurred, and a screenshot if relevant;
- The time the issue occurred (so we can find the right log lines).
Mailing address
LWR Technologies, Inc.
Attn: Legal Department
390 NE 191st St STE 32488
Miami, FL 33179
United States