KONTRACKS
Legal · Kontracks

Kontracks Legal Documents

Kontracks is a multi-tenant SaaS platform operated by LWR Technologies, Inc. (a Delaware C‑Corporation). The documents below govern the platform, the regulated communications and financial integrations it operates, and the rights of every Customer, Authorized User, End Customer, and visitor. They are publicly accessible at the stable URLs shown for compliance audit, customer due-diligence, and regulator review.

The agreement

Terms of Service
kontracks.com/legal/terms/
The binding agreement between LWR Technologies, Inc. and every business that subscribes to the Kontracks platform. Covers account creation, billing, intellectual property, warranties, indemnification, limitation of liability, dispute resolution, and arbitration.
Acceptable Use Policy
kontracks.com/legal/aup/
Conduct standards every Customer and Authorized User must follow. Prohibited content, prohibited uses, AI-feature responsibility, and enforcement.
Service Level Agreement
kontracks.com/legal/sla/
Monthly uptime commitment (up to 99.99%), service-credit schedule, exclusions, and the methodology we use to measure availability.
Refund & Cancellation Policy
kontracks.com/legal/refunds/
How to cancel, what is refundable, the 30-day annual money-back window, and what happens to your data after cancellation.

Privacy & data

Privacy Policy
kontracks.com/legal/privacy/
How Kontracks collects, uses, and protects personal information. Includes our binding commitment that mobile phone numbers and SMS opt-in data are never sold or shared with third parties for marketing purposes.
Data Processing Addendum
kontracks.com/legal/dpa/
GDPR Article 28 compliant. Incorporates the EU Standard Contractual Clauses (Module Two) and the UK International Data Transfer Addendum. Annex II describes the security measures in detail.
Sub-processor List
kontracks.com/legal/subprocessors/
The current list of third parties that process Personal Data on behalf of Customers. Updated at least 15 days before any change takes effect.
Cookie Policy
kontracks.com/legal/cookies/
First-party cookies and local storage used on the Kontracks marketing site, the application, and customer-facing public links. We do not use third-party advertising cookies.
California Privacy Notice
kontracks.com/legal/california-privacy/
CCPA / CPRA rights for California residents. Includes the categories of personal information we collect, sources, business purposes, and how to exercise your rights.
EU & UK GDPR Notice
kontracks.com/legal/gdpr/
Lawful bases, international transfer mechanisms, and Data Subject rights under the EU GDPR, UK GDPR, and Swiss FADP.

Communications & carrier compliance

SMS Acceptable Use Policy
kontracks.com/legal/sms-acceptable-use/
The terms every Tenant Business must accept before sending SMS through the platform. TCPA consent obligations, prohibited content, opt-out handling, quiet hours, indemnification, and audit cooperation.
SMS Consent Disclosure
kontracks.com/legal/sms-consent/
The literal opt-in language used to capture SMS consent. Provided to The Campaign Registry, Telnyx, and the U.S. wireless carriers as the verifiable reference for every Tenant Business's 10DLC brand and campaign.

Trust, safety & intellectual property

Trust & Security Overview
kontracks.com/legal/security/
The technical and organizational controls protecting Customer Data. Encryption, tenant isolation, access controls, incident response, business continuity, and our coordinated vulnerability disclosure program.
Copyright & DMCA Policy
kontracks.com/legal/dmca/
Designated DMCA Agent details, takedown notice procedure, counter-notification process, and repeat-infringer policy.
Accessibility Statement
kontracks.com/legal/accessibility/
WCAG 2.1 Level AA conformance status, supported assistive technologies, known issues, and how to report an accessibility barrier.

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